Privacy Policy

YourEra understands the importance of confidentiality and privacy regarding your personal information. This Privacy Policy describes how we may collect, use and disclose your personal information.

Protected Health Information

When you set up an account with YourEra, you are creating a direct customer relationship with YourEra that enables you to access and/or utilize the various functions of the Service as a user. As part of that relationship, you provide information to YourEra, including but not limited to your name, email address, shipping address and phone number, that we may collect, use and disclose in accordance with this Privacy Policy, and that we do not consider to be "health" or "medical" information.

However, in using certain components of the Service, you may also provide certain medical information that may be protected under applicable laws. YourEra is not a "covered entity" under the Health Insurance Portability and Accountability Act of 1996, Public Law 104-191, and its related regulations and amendments from time to time (collectively, "HIPAA"). One or more of the Labs, Pharmacies or Medical Groups may or may not be a "covered entity" or "business associate" under HIPAA, and YourEra may in some cases be a "business associate" of a Lab, Pharmacy or Medical Group. It is important to remember that, while state-specific privacy laws may apply, HIPAA does not necessarily apply to an entity or person simply because there is health information involved, and HIPAA may not apply to your transactions or communications with YourEra, the Medical Groups, the Providers, the Labs, or the Pharmacies. To the extent YourEra is deemed a "business associate" however, and solely in its role as a business associate, YourEra may be subject to certain provisions of HIPAA with respect to "protected health information," as defined under HIPAA, that you provide to the Labs, Pharmacies, or Medical Groups ("PHI"). In addition, any medical or health information that you provide that is subject to specific protections under applicable state laws (collectively, with PHI, "Protected Information"), will be used and disclosed only in accordance with such applicable laws. However, any information that does not constitute Protected Information under applicable laws may be used or disclosed in any manner permitted under this Privacy Policy. Protected Information does not include information that has been de-identified in accordance with HIPAA.

The Medical Groups and Providers have adopted a Notice of Privacy Practices that describes how they use and disclose Protected Information. By accessing or using any part of the Service, you are acknowledging receipt of the Notice of Privacy Practices from your Medical Group and Provider(s).

By using the Service, you are agreeing that even if HIPAA does apply to YourEra, the Medical Groups, the Providers, the Labs, or the Pharmacies, any information that you submit to YourEra that is not intended and used solely for the provision of diagnosis and treatment by the Medical Group and Providers or prescription fulfillment by the Pharmacies or laboratory services by the Labs, is not considered Protected Information, and will only be subject to this Privacy Policy and any applicable state laws that govern the privacy and security of such information.

Contacting Us

If you have any questions or concerns about this Privacy Policy, please contact the YourEra Customer Help Center via the Platform, or email support@yourera.com. We will attempt to respond to your questions or concerns promptly after we receive them.